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On January 13, 2015 I purchased two boxes of 17 caliber rim fire bullets from Big R's in Washington Illinois. addressing the clerk I pointed at the item I wanted and stated 17 caliber. The clerk then opened the display case as I checked out the display of hand guns in another case. He then handed me an OD ammo box with my bullets locked inside, and instructed me to proceed to the check out for payment of the bullets. Which I did.

Returning to my place of residents I placed the two boxes of bullets in my home safe. Approximately two weeks later weather permitting, I went to my "sport mans club" to practice only to find the store clerk had taken the wrong caliber of bullet from the display case. I ask for and pointed to .17 caliber rim fire and received .17 caliber magnums which will not chamber in my rifle.

With receipt and product in hand I returned to the Big R store in Washington (30 mile round trip from my house) to exchange the bullets for the correct ones. Only to be told store policy is "NOT TO RETURN AMMUNITION".

This policy SUCKS! This was not a problem of my making and now Im stuck with $34.00 of ammo I can't use.

I am sure you will never miss the two or three hundred dollars I spend on ammo a year in your store but if this policy is allowed to stand you can be assured I will never ever that is EVER shop at big R's again.

Reason of review: Poor customer service.

Monetary Loss: $34.

Preferred solution: allow exchange of item .

Big R Cons: Refuse to even discuss the problem.

Location: Peoria, Illinois

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Guest

The exact same thing happened to me @ Elkhart, In store. I even spoke with sales person and was told to bring back next day, he admitted making the mistake.

When returned next day store changed mind refused to correct their mistake. I am a business, will not do any more purchasing from Big R and will try to spread word whenever possible.

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